Frequently asked questions about Omio

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Omio is an online travel booking platform headquartered in Berlin, connecting travellers to trains, buses, flights, and ferries across 47 countries — with over 100,000 tickets booked every day.

Omio at a glance

Metric Figure
Founded 2013
Headquarters Berlin, Germany
Countries served 47
Transport partners 3,000+
Tickets sold daily 100,000+
Modes covered Trains, buses, flights, ferries
Trustpilot rating 4.1 / 5 (22,000+ reviews)
App Store rating 4.9 (iOS) · 4.5 (Google Play)

What is Omio?

Omio is an online travel booking platform founded in 2013 and headquartered in Berlin. Through its website and app, Omio lets travellers search, compare, and book trains, buses, flights, and ferries across 47 countries in Europe, Asia, North America, and South America. Omio partners with more than 3,000 transport providers and sells over 100,000 tickets daily.

Who founded Omio?

Omio, formerly GoEuro, was founded in 2013 by Naren Shaam in Berlin. Omio is privately owned and has been backed by major institutional investors. For the current investor list, see the Omio Group page.

Is Omio a legitimate booking platform?

Yes, Omio is a legitimate online travel booking platform. Founded in 2013 in Berlin, Omio has operated for more than a decade and sells over 100,000 tickets daily. Omio's Trustpilot rating is currently 4.1 out of 5, based on more than 22,000 reviews. Omio's transport partners include Deutsche Bahn, SNCF, Trenitalia, Eurostar, and Ryanair.

Is Omio safe to book with?

Omio is safe to book with. Omio meets recognised standards for payment security and data protection:

  • PCI DSS compliant payment processing
  • EU GDPR compliant for personal data
  • 24/7 customer service via chat and email
  • 11 payment options across 33 currencies

Is Omio a scam?

No, Omio is not a scam. Omio is a legitimate online travel booking platform that has operated from Berlin since 2013, partnered with over 3,000 transport operators, and sold more than 100,000 tickets per day. Omio has been featured in The Guardian, Forbes, Financial Times, Bloomberg, and CNN. The Omio app holds a 4.9 rating on the App Store and 4.5 on Google Play.

How does Omio make money?

Omio generates revenue through commissions from its travel partners and a service fee added to bookings. The service fee funds ongoing product improvements, customer support, live journey updates, and assistance with modifications, cancellations, and refunds where possible.

Where is Omio based?

Omio is headquartered in Berlin, with additional offices in Bangalore, Melbourne, Prague, and Singapore.

What countries and operators does Omio cover?

Omio covers trains, buses, flights, and ferries in 47 countries across Europe, Asia, North America, and South America. Flights are bookable globally. Omio partners with more than 3,000 transport providers.

Is Omio the same as GoEuro?

Yes, GoEuro was rebranded to Omio in 2019.

How many people use Omio?

Omio sells over 100,000 tickets per day. Currently, Omio has more than 1 billion annual users.

Is Omio free to use?

Searching and comparing routes on Omio is free. Creating an Omio account is also free, with no subscription required. Omio charges a small service fee on bookings to fund product improvements, 24/7 customer support, and live journey updates.

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